Legal Intake Professionals®, or LIP®, is a legal intake call center that provides legal intake answering services with legal intake specialists. That’s a lot of legal intake, right? Well, there’s a reason for that: legal intake is all we do. With over 2 million intakes successfully completed over the last 20+ years, we’ve gotten quite good at it too.
In 2000, a group of attorneys and legal advertising experts saw a need in the market for a legal intake solution. Many law offices were missing calls from potential clients after hours. So LIP® was created to ensure lawyers like you were able to tap into that market.
Located in Nashville, TN and proud to be 100% based in the United States, we have expanded our service offering to be available 24/7/365. Attorneys across the country have chosen us to play the role of everything from a legal intake receptionist for solo practitioners to a full on legal intake department at large law firms. We have developed a reputation for quality client intake service, and it’s all thanks to our talented, caring legal intake experts.
At Legal intake Professionals®, our intake specialists aren’t just phone operators or call center agents—they’re experienced legal intake experts who bring a combination of customer service skills, legal intake knowledge, and a passion for helping to every phone conversation. It’s our vision to complete all intakes for your firm with legendary empathy, consistent professionalism, and total focus, as a seamless extension of your firm. Years of legal intake experience informs the custom scripting that guides our expert legal intake specialists to excellent call outcomes for your firm.
We provide extensive, in-house training, so all our legal intake specialists have the benefit of our years of experience when they answer their first call. Our average intake specialist has processed more than 8,000 intakes, and our veteran specialists have handled between 20,000 and 40,000 intakes during their years of experience with us.
Our four Core Values drive our purpose of connecting people who need help with lawyers who can help:
These Core Values promote quality work as a pathway to success, which helps motivate our legal intake specialists to handle every call as seamless extensions of the law firms we serve.
Our intake specialists are trained to provide your callers with legendary empathy, consistent professionalism, and total focus as we secure potential new clients with your law firm. It’s all part of our Legendary Quality Program, which uses frequent evaluation and coaching to promote and reward team members based on factors such as call accuracy, empathy, and how well they serve as extensions of our client firms.
Your potential clients need answers to their questions at all hours of the day and night, and when they can’t talk to a lawyer, our intake professionals are trained to assure them we will do everything we can to get them the help they are seeking. It’s our goal to instill confidence in your callers, and you can rest easy knowing they will receive exceptional customer service at all times of the day or night.
We’re more than just another telephone answering service that decided to start taking calls for law firms. We were founded as, and remain, 100% legal intake. We’ve dedicated ourselves to serving the needs of lawyers—and only lawyers—since January 2000. Since then, our legal intake specialists have completed more than 2 million intakes. This success has led our highly valued service to be featured in Lawyers Weekly, TRIAL magazine, and many other publications spotlighting our clients and their paths to achieving success.
Our intense focus has made us the best at what we do: securing new clients for law firms just like yours. Through the hard work of our skilled legal intake specialists, we continuously meet our goals while helping you exceed yours.
Request a quote or additional information so you can make the best decision for your law firm.