Our Services

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Legal intake Services

Here at LIP, legal intake services aren’t just our primary focus, it’s all we do! Yet at the same time, we are so much more than simply a legal intake answering service. We are the original legal intake experts. Over 20 years of experience has helped us perfect the art (and science) of creating effective legal intake solutions for attorneys.

With custom scripts based on your law firm’s intake criteria, our legal intake receptionists serve as a seamless extension of your intake team. We have a track record of millions of case leads secured for our clients, so you can be sure your potential clients are getting the legendary empathy, consistent professionalism, and total focus they deserve.

Our legal intake call center is designed to handle over 1,000 calls, chats, and website form submissions directed to law firms like yours every day. We strive to answer, triage, prioritize, and notify you about your intake opportunities as quickly as possible—so you can focus on the cases that drive your business.

When you choose us as your legal intake answering service,
you’ll enjoy these benefits and features:
female receptionist providing legal intake service

24-hour Legal intake Service

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24-hour Legal intake Service

Whether you want after hours legal intake, call coverage on-demand throughout the day, or on a 24/7 basis, our team is standing by 365 days a year. This legendary availability is the best way to make sure you capture every new client that meets your requirements. If a lead doesn’t fit your qualification, we can refer them based on your preferences.

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Retainer Services

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Retainer Services

Wouldn’t it be great if you only had to deal with clients who have already signed with your firm? Our retainer services supercharge the legal intake process by moving forward with your slam-dunk leads. We use an e-signature tool to have them sign the appropriate forms right there on the first call. This allows us to commit your ideal clients to your firm and end their search for the best attorney right then and there. You only pay for this service when your new client completes an agreement.

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Outbound intake®

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Outbound intake®

If you generate leads by means beyond inbound phone calls, our Outbound Intake® solution is for you. Whether it is leads who engage in a chat, submit a web form, reach out via social media, or come from any of your other lead gen sources, we can proactively call them to gather more information and conduct your intake/screening process. We can call those leads within five minutes no matter the time of day (or night). By tapping into all your lead gen sources, we can become your holistic lead management solution.

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Bilingual Specialists

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Bilingual Specialists

Our bilingual legal intake solution is perfect for attorneys who serve a diverse population. Here at LIP, we have a team of legal intake experts who are fluent in Spanish and English. Not only does this provide clear communication with your leads, but it also puts them at ease when they can have a conversation in the language they are most comfortable speaking.

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Reporting

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Reporting

One of the great benefits of a partnership with LIP is that we provide robust reporting at no extra cost. Our secure online portal gives you access to review your lead info on a micro level, see messages, and manage your account. You can also zoom out and learn from larger call trends to help you make the most informed business decisions.

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Integrations

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Integrations

We’re only as good as the tools we use, and we’re sure you’ve got your favorites to run your firm. It is our goal to make your job (and life) as easy as possible. That is why our team works hard to continually add to our impressive library of integrations so that LIP can seamlessly fuse with your preferred tools. Learn more about our integrations here.

Cases We Handle

Whether a call is about an auto accident, slip and fall, medical malpractice, pharmaceutical injury, nursing home abuse, or workers’ compensation claim, our legal intake specialists have the training, experience, mindset, and tools needed to handle it.

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Legal Intake Professionals® has the flexibility and the resources to process calls related to every type of case your law firm handles, including:

two cars on the side of the road with a woman calling a personal injury attorney and a person inspecting vehicle damage

Personal Injury Cases

  • Auto accidents
  • Birth injury
  • Defective products
  • Dog bites
  • Medical malpractice
  • Nursing home abuse
  • Pharmaceutical injury
  • Slip and fall
  • Workers’ compensation
  • And more
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Bankruptcy

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Criminal

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Immigration

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Insurance and Securities Fraud

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Divorce

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Mass Tort

Trusted by law firms all over the United States, the verdict is in, and LIP is guilty of providing the best legal intake service you’ll discover. Contact us today to tell us about your requirements and learn how we can create an ideal legal intake solution for you.

Ready to find out what partnering with Legal intake Professionals can do for you?

Request a quote or additional information so you can make the best decision for your law firm.

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