LIP® Tip: Adding a Practice Area


You added a practice area, but never told LIP…

When we’re not aware of a new case type, a generic script is used to answer these calls. Which means you may not receive the exact information you want.

For a smooth new practice area transition, we recommend this September LIP Tip:

Notify us at least three days prior to handling a new case type.

New Case Type Scripts
Often, we already have a standard script for your new case type and just need to add it to your account. If you require a custom script, keep a few things in mind:

  • Questions should be close-ended with the purpose of qualifying a potential case call quickly.
  • Shorter questioning equals a happier caller. Callers don’t want to answer questions twice, so it’s best to keep scripts simple and to the point.
  • Send the script to in a Word document at least three days prior to the calls coming in.

The LIP Philosophy
Through our years in practice, we’ve not only built a large library of scripts for all different case types, but we’ve also fine-tuned them to be specific, brief and effective. We want to get qualified callers to you quickly so that you can feel confident you’re not missing any potential clients — even amid new case types. We value your communication and look forward to facilitating your firm’s next endeavor.

For existing clients, contact our client success team at

Not a client and interested in speaking with LIP?
Call (800) 896-4611 or email


We offer volume-based pricing plans, so you only pay for the services you use. Don’t miss another opportunity. Contact us today to see how we can help.


We’re more than just another telephone answering service that decided to start taking calls for law firms. We were founded as, and remain, 100% legal intake, and our intake specialists have completed more than 2 million intakes.


Whether a call is about an auto accident, slip and fall, medical malpractice, pharmaceutical injury, nursing home abuse, or workers’ compensation claim, our legal intake specialists have the training, experience, mindset, and tools needed to handle it.